Implementation Manager

This is a fully remote role and does not require you to be based in the U.S or Canada., as long as you have strong overlap with Eastern Time (U.S.) working hours

AdvaHealth is a leading innovator in the medical imaging informatics sector, dedicated to transforming radiology image management and workflow optimization through advancements in cloud-native imaging. We pride ourselves on bridging the gap between complex software development and service delivery, ensuring that healthcare providers have the diagnostic tools they need at their fingertips. We are a global company with team members and clients across five continents. Our team is driven by a culture of precision, technical curiosity, and a commitment to streamlining the digital healthcare landscape for the modern era.

The Implementation Manager is responsible for leading, coordinating and executing customer implementations of AdvaHealth, ensuring a smooth transition from sale to go-live. This role combines project management skills, customer engagement, and hands-on product configuration to deliver successful, on time implementations while maintaining a high level of customer satisfaction.

The ideal candidate is organized, customer focused, and comfortable collaborating across sales and support teams while remaining directly involved with configuration, onboarding, and radiologists training.

Project Management

• Lead end-to-end customer implementations of our primary product AdvaPACS from kick-off through go-live and handoff.
• Develop and manage implementation plans, timelines, milestones, and risks.
• Own and coordinate integration and/or data migration workstreams by managing internal and partner integration teams, aligning technical deliverables, dependencies, and timelines to achieve customer go lives.
• Track progress and action items to ensure deliverables are completed on schedule and within scope.
• Identify and escalate risks, issues, and dependencies as needed.

Customer Liaison

• Serve as the primary point of contact for customers during implementation.
• Set clear expectations with customers regarding scope, timelines, and responsibilities.
• Communicate implementation status, next steps, and risks in a clear and professional manner both verbally and in writing. Some travel to client sites maybe necessary.
• Build strong working relationships and trust with customer stakeholders.

Cross Functional Coordination

• Coordinate closely with engineering, migration, and integration teams to support customer go lives.
• Translate customer needs into clear technical and operational requirements.
• Ensure alignment between internal teams and customer expectations.
• Support issue resolution by facilitating collaboration across teams.

Hands-on Product Implementation

• Execute simple implementations with limited complexity.
• Support customer onboarding activities, including account setup and readiness checks.
• Deliver customer training sessions, both live and recorded, as required.
• Configure system settings to support customer workflows, including:
  • Hanging protocols
  • Workflow configuration and optimization

Quality & Continuous Improvement

• Ensure implementations meet AHS quality standards and best practices.
• Capture lessons learned and customer feedback to improve implementation processes.
• Contribute to implementation documentation, templates, and training materials.

• Relevant experience in implementation, project management, customer success, or a related role.
• Experience working directly with customers in a professional services or SaaS environment.
• Strong organizational and project coordination skills.
• Ability to manage multiple implementations concurrently.
• Comfortable working cross functionally with technical and nontechnical teams.
• Strong communication skills, both written and verbal.
• Willingness to be hands-on with product configuration and customer training.

• Background in healthcare technology, radiology imaging, or clinical workflow solutions.
• Familiarity with system integrations, data migration, or workflow configuration.
• Experience delivering customer training or onboarding programs.
• Exposure to project management methodologies (e.g., Agile, Waterfall).

• Customer focused mindset
• Able to work independently in an asynchronous communication environment
• Flexibility in attending meetings outside normal business hours to accommodate for the global environment for the organization
• Strong attention to detail
• Clear and proactive communicator
• Problem solver with a practical approach
• Comfortable learning new technical products

• Work on mission-critical clinical software used by healthcare professionals.
• Collaborate with experienced architects, product leaders, and engineers.
• Influence both technical direction and execution in a growing product.
• Participate in an open and flexible culture that is client-focused and mission-driven.

Applicants must have a valid working visa or existing work rights in the country of employment. AdvaHealth Solutions is not able to offer visa sponsorship for this position.

Ready to join our team? Apply via the link below or send your application directly to careers@advahealthsolutions.com.